We have a 15-day return policy on eligible items, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition: unopened, unused, and in original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us. If your return is accepted, we’ll send you a pre-paid return shipping label via email to print off. There will be detailed instructions for your return.
Items sent back to us without first requesting a return will not be refunded.
Your refund will be issued 3-5 days after we receive and inspect the products that were returned. We do not refund shipping + handling fees.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so we can evaluate the issue and make it right. Please contact us with pictures of the damaged items.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or made-to-order items), and personal care goods (such as soap bars, mini soap bars, and brushes). Please contact us if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The original item will be refunded once received.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method minus shipping + handling if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.